Return & Refund Policy

Effective Date: 24 July 2026

At NexCart Tech, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, manuals, and documentation.
  • Not be damaged due to misuse, accidental damage, or normal wear and tear.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Software and digital downloads
  • Gift cards
  • Personal care products
  • Clearance or final sale items
  • Customized or personalised products

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

We will arrange a replacement, repair, or refund where appropriate.

Change of Mind Returns

If you change your mind, you may return eligible items within 30 days.

The customer is responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Original shipping charges are non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you require a different product, please place a new order after your return has been approved.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must follow our standard return process.

Return Shipping

Customers are responsible for securely packaging returned items.

Returns must be sent using a tracked shipping service. NexCart Tech is not responsible for items lost during return transit.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

NexCart Tech
📧 Email: support@nexcart.com.au
🌐 Website: https://nexcart.com.au